Our Refund Policy

Thank you for shopping at PluginsPlug. We strive for your complete satisfaction with our music plugins and software products. This Refund and Returns Policy outlines your rights and the procedures for requesting refunds.

Eligibility for Refunds We offer refunds for the following reasons:

  • Technical Issues: If our plugin or software has a technical issue that cannot be resolved by our support team within 7 days of purchase.
  • Incorrect Product: If you accidentally purchased the wrong product, contact us within 7 days for a refund or exchange.
  • Non-Delivery of Product: If you did not receive the download link or license key within 24 hours of purchase, and our support team is unable to rectify the issue.

Non-Refundable Situations Refunds will not be issued in the following situations:

  • Change of Mind: We do not offer refunds if you change your mind after purchase.
  • Incompatibility: It is your responsibility to check the system requirements before purchasing. Refunds will not be issued for incompatibility issues.
  • Activated Products: If the license key has already been activated or used, a refund will not be provided.

Requesting a Refund To request a refund, please follow these steps:

  1. Contact Support: Email us at support@pluginsplug.com with your order number and a detailed description of the issue.
  2. Verification: Our team will review your request and may ask for additional information to verify the issue.
  3. Resolution: We will attempt to resolve the issue within 3 business days. If the issue cannot be resolved, a refund will be processed.

Refund Process Once your refund request is approved:

  • Refund Method: Refunds will be issued to the original payment method used during purchase.
  • Processing Time: Please allow up to 5-10 business days for the refund to appear on your account.

Exchanges If you purchased the wrong product, you may request an exchange within 7 days of purchase. The license key must not have been activated. Contact support@pluginsplug.com to initiate an exchange.

7-Day Money-Back Guarantee:

We offer a 7-day money-back guarantee for all purchases. If you’re not completely satisfied with your purchase, you can request a full refund within 7 days of the purchase date, provided the product has not been activated or used.

Contact Us If you have any questions about our Refund and Returns Policy, please contact us at: